Terms & Conditions

Welcome to United. By accessing and using our website, mobile application, or services, you agree to be bound by these Terms and Conditions. Please read them carefully. If you do not agree with any of these terms, you should not use our services.

• These Terms and Conditions constitute the entire agreement between you and United regarding your use of our platform and services.
• We reserve the right to make changes to these Terms and Conditions at any time and for any reason. Your continued use of the platform following the posting of revised Terms means that you accept the changes.

United operates an online platform that connects customers with restaurants for food delivery and reservation services.

• Our Services: Online food ordering and delivery, Restaurant reservations and bookings, Menu browsing and product information, Payment processing, Customer support and order tracking
• We reserve the right to modify, suspend, or terminate any service at any time.

As a user of our platform, you agree to comply with all applicable laws and regulations. You also commit to:

• Provide accurate and truthful information when registering and using our services
• Maintain the confidentiality of your account credentials
• Take responsibility for all activities under your account
• Respect intellectual property rights of United and its partners
• Not engage in any activities that violate local or international laws
• Not transmit viruses, malware, or harmful code

By placing an order through our platform, you are making an offer to purchase the products/services described.

• Order Placement: All orders are subject to acceptance and confirmation by the restaurant
• Pricing: Prices are subject to change without notice. Applicable taxes and fees will be added at checkout
• Payment: We accept various payment methods as displayed on our platform. All payments are processed securely
• Promotions: Coupon codes and promotional offers are subject to specific terms and may expire

Delivery terms vary based on location, restaurant availability, and current demand.

• Estimated Delivery Times: Times are estimates only and not guaranteed
• Delivery Address: You are responsible for providing accurate delivery address
• Acceptance of Products: Customers should inspect products immediately upon delivery
• Delays: We are not liable for delays caused by traffic, weather, or other circumstances beyond our control

Our refund and cancellation policy is as follows:

• Cancellation: Orders can be cancelled before the restaurant starts preparation
• Refunds: Refunds are processed to the original payment method within 5-7 business days
• Non-Refundable Items: Certain items or promotions may be non-refundable
• Contact Support: For cancellation requests, contact our customer support immediately

To the fullest extent permitted by law, United shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Any damages arising from delays, service interruptions, or system failures
• Quality of products provided by restaurants or delivery partners
• Third-party actions beyond our control

If you have questions or concerns about these Terms and Conditions:

• Email: support@united.com
• Phone: --
• Address: United Restaurant, Cairo, Egypt
• Our customer service team is available to assist you.